Customer story · 3PL & fulfilment

More than double the orders, on a tighter SLA.

A tech-enabled 3PL running multi-client warehousing and last-mile delivery across India, and the first in the country to offer Amazon Seller Flex from its own facility. As clients and hubs multiplied, the manual work multiplied faster.

EmizaEmiza · Multi-client warehousing, LTL distribution
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In their words
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Name, Role — Company
124%
More monthly orders
98.8%
SLA adherence, from 91%
60%
Less processing time
124%
More monthly orders processed
98.8%
SLA adherencefrom 91%
60%
Less order processing time
99.9%
Order accuracy
108%
More brands served
32%
Sales growthyear on year
About the brand

Warehousing for SMEs, at a growing scale.

Emiza is a tech-enabled 3PL offering multi-client warehousing for SMEs and less-than-truckload distribution across India. It runs its own network of fulfilment hubs alongside a last-mile delivery fleet, serving businesses on both online and offline channels, and it was the first 3PL in India to offer Amazon Seller Flex from its own facility, so customers can list under FBA while orders ship from Emiza’s warehouses. Its promise is shared, technology-enabled fulfilment that lets growing SMEs scale efficiently. As its own client base, hub network and volumes grew, that promise needed a centralised platform behind it.

Multi-clientLTL distributionSeller FlexLast mile
The challenge

Seven problems, one root cause.

A fast-growing 3PL serving many clients across an expanding warehouse network hits complexity from every direction at once. Emiza’s list was long, and every item on it came back to the same thing: nothing was centralised.

01

Inbound, seller by seller

Inbound shipments were created and maintained manually, per individual seller account, with no single place to do it once.

02

Dispatch by hand

Manual order distribution and non-automated dispatch produced pick-and-pack errors and fulfilment delays that compounded with volume.

03

Blind across the network

Limited visibility into operations across a growing number of warehouses, no forecasting to plan for demand surges, and no structured way to assign and track staff responsibilities across facilities.

04

Reconciliation nobody had solved

Payment reconciliation was a pain point that other tools had failed to address accurately, and sellers needed inventory visibility across multiple marketplaces on top.

The solution

One platform, every client, every hub.

EasyEcom’s unified OMS and WMS centralised inventory, warehouse and order management across every client and every fulfilment centre. The loop below is what runs the network, from inbound to audit.

Every client — Seller Flex, marketplaces, D2C, B2B
EasyEcom — one platform, many clients
The hubs — audited same day
Step 01 · Every client

Inbound created once, not per seller

Inbound shipments are created and maintained centrally on the WMS, with bulk-order support, rather than rebuilt by hand inside each seller’s account.

Fixes: inbound, seller by seller
Click any step to jump
The impact

Service up, time down, volume more than doubled.

The performance snapshot from Emiza’s case study, recorded while monthly orders processed rose 124% and brands served rose 108%.

91% → 98.8%
SLA adherence
−60%
Order processing time
98%
Automated order routing success rate
99.8%
Inventory accuracy
99.9%
Order accuracy
Same day
Audit completion, from digital records
+124%
Monthly orders processed
+108%
Brands served

We needed a system that could streamline our day-to-day eCommerce operations and that of our clients. Payment reconciliation was one of our primary concerns, and EasyEcom, hands-down, has the best one in the market. EasyEcom has proved instrumental in our eCommerce journey and the ease of use is incredible. Our warehouse operating efficiency has improved remarkably, and our team can easily segregate and delegate tasks on a micro-level.

Ajay Rao · Founder & CEO, Emiza

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