Customer story · Footwear & fashion

Fragmented to fully automated, in 35 days.

A global footwear label with flagship outlets across India and a new warehouse in Ludhiana, whose domestic backend had not kept pace with its retail expansion. It needed a modern OMS and WMS, and it needed them quickly.

RedtapeRedtape · Footwear & fashion
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Name, Role — Company
100%
Order fulfilment accuracy
99.99%
Bin-level accuracy
55%
Lower return rate
100%
Order fulfilment accuracywithin 35 days
99.99%
Bin-level inventory accuracy
55%
Reduction in return rate
62.4%
GrowthFY23
<60s
Inventory sync across channels
Days
Of manual work back each week, per warehouse
About the brand

Global fashion, at local speed.

Redtape is one of India’s most respected footwear and fashion labels, delivering performance and style across six continents, from the UK and Europe to the USA, APAC and the Middle East, and expanding into Bangladesh, Sri Lanka, Nepal and beyond. In 2025 it reinforced its backend with a new warehouse in Ludhiana for faster regional fulfilment. Its vision is to be India’s most agile lifestyle brand: global fashion at local speed, which puts the warehouse at the centre of the promise.

FootwearFashionRetailSAP
The challenge

Retail growing, exports disrupted, the backend behind both.

With rapid retail expansion and geopolitical disruption hitting exports, Redtape needed to rethink domestic warehousing and order management. The operational hurdles were significant.

01

No warehouse-level visibility

Stock data was outdated and stockouts were frequent, because nobody could see the warehouse in real time.

02

Manual processing, broken SLAs

Manual order processing disrupted workflows and breached SLAs, at exactly the moment volume was rising.

03

No cycle counts, no audits

Without real-time cycle counts or stock audits, unsold inventory rose, working capital inflated, and losses and misplacements went uncounted.

04

Replenishment that missed the window

Replenishment during high-demand windows was inefficient, so the stock arrived after the demand had gone.

The solution

Eight moves, five weeks.

Redtape partnered with EasyEcom to build a future-ready backend for eCommerce and retail. Within 35 days the brand had transitioned to a fully automated order fulfilment flow across its warehouses. This is the loop.

Every channel — marketplaces, retail, own store
EasyEcom — the automated flow
SAP — financial entries automated
Step 01 · Every channel

Order lands, inventory already synced

Marketplace integration centralised orders and inventory, and dynamic sync updates every channel in under 60 seconds. Unfulfilled orders dropped drastically.

Result: <60-second inventory sync
Click any step to jump
The impact

Less than two months, full-stack automation.

In under two months Redtape transformed operational efficiency and fulfilment accuracy. These are the results.

100%
Order fulfilment accuracy
99.99%
Bin-level inventory accuracy
55%
Reduction in return rate, from outbound QC
62.4%
Growth, FY23
<60s
Inventory sync across channels
Days
Of manual hours saved every week, per warehouse
35
Days from fragmented to fully automated
Auto
Financial entries into SAP

We’re wowed by the growth spurt we’ve experienced since onboarding EasyEcom. From streamlining inventory and order accuracy to reducing returns, the transformation has been phenomenal. The onboarding was seamless, and the team has been incredibly responsive. We look forward to a long-term partnership.

Arvind Verma · Director, Redtape

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