Customer story · Footwear

Every pair accounted for.

A national footwear name, a warehouse network spanning the country, and SAP holding the books. Underneath all of it, no warehouse management system. Here is what changed when one went in.

RelaxoRelaxo Footwears Ltd · New Delhi
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In their words
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Name, Role — Company
100%
Inventory accuracy
>99%
Bin-level accuracy
0
Dispatch delays
100%
Inventory accuracy
>99%
Bin-level accuracy
0
Order dispatch delays
100%
FMFO complianceinside a single quarter
100%
Picker productivity boost
15%
Lower manpower costpayroll line only
About the brand

A household name with a warehouse problem.

Four decades on from a two-brother start-up, Relaxo is a category leader in slippers, sandals and athletic wear. Through Relaxo, Sparx, Flite and Bahamas, it is close to synonymous with everyday comfort in India. Its own retail floor, the marketplaces, a direct-to-consumer website and an export arm run with Alexis Global all pull from the same shelves. Growth was arriving on every channel at once, and the warehouse network underneath was being asked to absorb all of it by hand.

RelaxoSparxFliteBahamas
The challenge

Growth was outrunning the warehouse.

Relaxo was scaling faster than its warehouse processes could carry. Without a WMS, inward and outward movement was held together by manual effort, and four problems kept compounding.

01

Manual PO and ASN creation

Teams were spending more time on labour-intensive purchase order and advance shipping notice creation than on the work those documents were supposed to trigger.

02

Missing ERP integrations

Critical connections into the ERP simply weren't there, which blocked visibility of inventory, sales and order performance at exactly the moment volume was rising.

03

Unserialised inventory

Without serialisation, stock consumed team bandwidth to track and made picking inefficient. The floor was working harder to achieve less.

04

No FMFO control

There was no way to mark outward inventory movement on a First Manufactured First Out basis, so the oldest stock wasn't reliably the stock that shipped first.

The solution

One loop, from SAP to the shelf and back.

Rather than replace what worked, our solutioning team examined Relaxo's existing processes and proposed roughly 5% additional customisation to the inwarding workflows. The result is a closed loop: SAP hands off, EasyEcom runs the floor, and the floor reports back.

SAP — system of record
EasyEcom — the warehouse floor
Back to SAP — the loop closes
Step 01 · SAP → EasyEcom

Purchase orders & ASN

A data flow was created from SAP into EasyEcom so purchase orders and advance shipping notices arrive automatically. That removed the manual creation step that was eating the inwarding team's day.

Replaces: manual PO / ASN entry
Click any step to jump
The impact

What the floor actually got back.

Relaxo’s teams were confident on the system within days of onboarding, not months. These are the outcomes the team recorded afterwards.

100%
Inventory accuracy across the network
>99%
Bin-level accuracy maintained
100%
FMFO compliance, achieved in a matter of weeks
100%
First Expiry First Out maintained, on the back of serialised inventory
100%
Productivity boost from the picker team
15%
Lower manpower cost, by taking manual effort out of the process
0
Order dispatch delays
Days
To usage confidence after onboarding, not months
Customer quote, pending approval

This slot holds an attributed quote from the Relaxo team once written sign-off is in hand. It ships empty rather than paraphrased.

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