Amazon reimbursements you'd have written off — won on camera.
Every pack and return station films to the order ID. So when Amazon or a buyer disputes, you don't argue. You show the footage. Drag the handle: the same claim, denied without proof, won with it.
FBA reimbursement and dispute recovery, in four moves
Film every order to its ID
EasyVMS cameras at your pack, return and receiving and shipping stations record continuously, and every clip is auto-tagged to the order it belongs to. Proof exists before you ever need it.
Find every claim you're owed
EasyReco reconciles every FBA and marketplace settlement to surface what you can recover: units lost or damaged in the network, returns never refunded, and fee overcharges. It's the work an FBA reimbursement service does, running continuously against your own settlement data: your reimbursements, itemized.
File with the footage attached
For SAFE-T and marketplace disputes — empty returns, wrong items, "item not received" — the order-linked clip goes in with the claim. It stops being your word against theirs.
Recover, tracked to resolution
Every claim is followed to its outcome — approved, paid, and reconciled back into your ledger — with the win rate and recovered amount visible, not guessed at.
Around 95% of disputes are won when the claim carries the order-linked footage.
Reimbursement services file from data alone. The order-linked video is what settles the cases data can't: empty returns, wrong items, “not received.” Reconciliation on top recovers 2–5% of net margin that used to leak away.
An FBA reimbursement service with the footage attached
EasyVMS
Order-linked video at every pack, return and dock station: the indisputable proof claim-only services can't produce.
Explore EasyVMS → Recovery engineEasyReco
Reconciles every settlement to surface lost, damaged and over-charged units: the reimbursements you're owed, itemized.
Explore EasyReco → Order systemEasyOMS
The order and returns backbone every SAFE-T and marketplace claim ties back to, across 455+ connected channels.
Explore EasyOMS →Sellers using EasyVMS video proof win disputed deliveries and returns they used to write off: turning refunds into recovered revenue.
Amazon reimbursements, recovered: the claim that paid back $312.
Not a testimonial: the actual case log. A buyer claimed the item never arrived. The order-linked pack footage went in with the SAFE-T claim, and the refund came back the other way.
Amazon reimbursements and marketplace disputes, answered
What is an Amazon reimbursement?
An Amazon reimbursement is money Amazon owes an FBA seller when inventory is lost or damaged in Amazon's network, an order is not returned or refunded correctly, or fees are overcharged. Sellers have to identify each case and file a claim within Amazon's time window. EasyEcom surfaces these cases automatically by reconciling every settlement, so you claim what you're owed instead of writing it off.
What is an Amazon SAFE-T claim?
A SAFE-T claim (Seller Assurance For E-commerce Transactions) lets a merchant-fulfilled Amazon seller appeal a refund Amazon granted a buyer: for example a return that came back empty, damaged or never arrived. Winning a SAFE-T claim depends on evidence. EasyEcom attaches the order-linked packing and return footage from EasyVMS, which is what turns 'your word against theirs' into a claim you win.
How do I get reimbursed by Amazon for lost or damaged FBA inventory?
Reconcile every FBA settlement against what actually happened to each unit, identify inventory that was lost, damaged, disposed of or over-charged, and file a reimbursement claim for each within Amazon's window. EasyEcom automates the reconciliation, flags every recoverable case, and tracks each claim to resolution. Nothing eligible expires unclaimed.
What is an FBA reimbursement service, and how is EasyEcom different?
An FBA reimbursement service finds and files the claims Amazon owes you, usually from settlement data alone. EasyEcom does that reconciliation, but adds what claim-only services can't: order-linked video from EasyVMS cameras at your pack and return stations. For disputed deliveries, empty returns and 'item not received' claims, the footage is decisive. You win the cases data alone would lose.
How does video proof help win marketplace disputes and returned-to-sender claims?
EasyVMS films every pack, return and receiving and shipping station and auto-tags each clip to the order ID. When a buyer or marketplace disputes — an item allegedly not received, a wrong or empty return, or a package returned to sender — you attach the exact footage for that order. It is indisputable proof, and it is what lifts EasyVMS-backed dispute win rates to around 95%.
Which marketplaces and claim types does this work for?
Amazon (FBA reimbursements and SAFE-T), Walmart, and other marketplaces for disputed deliveries, empty or wrong returns, lost and damaged inventory, and fee discrepancies. The same order-linked video and settlement reconciliation also supports return-to-origin (RTO) disputes on regional marketplaces. EasyEcom connects 455+ channels and tools to pull the settlement and order data behind every claim.
Stop writing it off. Start winning it back.
See your own disputes run through EasyEcom: the reimbursements you're owed surfaced, and the footage that wins them attached. A 30-minute walkthrough with a specialist, using your marketplaces and your claims.
No trial to configure. You'll speak to someone who has taken claims to a marketplace and won.