Isometric line sketch of an ecommerce packing station: a mounted camera records a parcel being packed while an operator scans the tracking label, and the order is verified on a screen, showing order-linked video proof.
EasyVMS · Video management system for ecommerce

Win every marketplace dispute with the tape to prove it.

EasyVMS records and auto-tags packing and return video to every order ID, so a false claim isn't a debate, it's a playback. Pull the exact clip in seconds and win the SAFE-T, chargeback or false-return case.

Book a demo See how it works
90% dispute win rate500+ brands & 3PLs455+ integrations2 hrs to go live
Product video · 82 seconds

Watch EasyVMS turn footage into won disputes.

Captions available · nothing loads until you press play

Every packed order, on the record

See any order's proof, in the system.

Search an order ID and its packing and return video plays instantly, side by side with the order details, ready to export as a marketplace-formatted dispute pack.

Order-linked video proof for 500+ brands and 3PLs · across fashion, beauty, electronics and FMCG

Paradyes Borosil Inde Wild Blissclub Zoff Foods Two Brothers Organic Farm Mindful Souls Bellavita Perfumes GNC Sleepycat Foot Locker
The hidden leak

Disputes are draining margin you already earned.

Fake "item not received" claims, false damage reports and return fraud get resolved in the buyer's favor when you can't prove what left the building. It's not a support problem, it's a margin problem, and it hits every team.

70% of returns and "item not received" claims are decided in the customer's favor when the seller has no order-linked video proof. Every one of them is a refund, a reverse-logistics cost and a hit to your marketplace rating.

Operations

Hours lost scrubbing CCTV with no link between an order and its footage.

Finance

Rising false-claim losses and hidden reverse-logistics costs quietly erode net margin.

Customer support

No evidence to defend a claim, so disputes are conceded and ratings slide.

Founders

Margins leak and marketplace leverage weakens with no proof to push back on.

The cost of no proof

See what disputes are costing you this year.

Move the sliders to your operation. This is the refund and reverse-logistics spend EasyVMS can help you win back by lifting your claim win rate to 90% with order-linked video proof.

Orders shipped / month60,000
Average order value$60
Disputes & false returns5%
Claims you win today40%
Recoverable each year with EasyVMS
$1.35M
by winning back disputes you're conceding today
3,000
disputes / month
104
ops hours / week saved
40→90%
claim win rate
Get your dispute report

Illustrative model based on EasyVMS customer outcomes (90% win rate, ~40% lower dispute losses). Your numbers are confirmed during a demo.

Why EasyVMS

Not CCTV. Order-linked evidence.

Generic CCTV and manual video logging record everything and prove nothing, because no clip is tied to an order. EasyVMS is built for one job: it is the dispute management software that turns warehouse video into proof-of-delivery evidence marketplaces accept.

Capability
Generic CCTV & manual tracking
EasyVMS
Order linkage
✕ No link between footage & order
✓ Auto-tagged with order ID, SKU & time
Retrieval
✕ Manual scrubbing, hours to find
✓ Search by order ID, plays in seconds
Marketplace claims
✕ Non-compliant, footage rejected
✓ SAFE-T & claim-program ready
Setup
✕ New hardware or weeks of consulting
✓ Uses your cameras, live in ~2 hours
System of record
✕ A separate silo from your orders
✓ Video + OMS on one dashboard
How it works

From packing table to claim approved.

One continuous flow turns every packed and returned order into searchable, defensible proof. No new workflow for your floor team, no scrubbing for your support team.

01 · At the station

Record every pack and return, automatically.

Mount a camera over each packing and returns table. EasyVMS records as an operator scans the tracking label, or starts and stops on a click. Nothing changes about how your floor already works.

Forward + return video · every packing & returns station
Live · Pack 04Newark, NJ · CAM 2
Acme Outfitters
TriggerTracking ID scanned · auto-record
OrderAO-100582 · Amazon.com
Duration01:12 · 1080p
● recording · linked to order
02 · Auto-tag

Every clip tagged to its order, SKU and time.

The moment recording stops, EasyVMS stamps the clip with the order ID, tracking number, SKU and a timestamp, then links it back to the order in EasyEcom. No manual naming, no lookup sheets.

Tagged with order ID, SKU, tracking number and timestamp · zero manual effort
Video libraryAuto-tagged · 62,400 clips today
Acme Outfitters
AO-100582Amazon · packing · 01:12
AO-100581Walmart · packing · 00:58
AO-100544Amazon · return · 01:41
AO-100538eBay · packing · 01:06
03 · Store

Encrypted in the cloud, for as long as you need.

Footage streams to secure cloud storage with configurable 30 to 90 day retention to match each marketplace's dispute window. Encrypted end to end, SOC 2 and ISO 27001 aligned, with full audit trails.

30–90 day retention · encrypted · SOC 2 · ISO 27001 · GDPR
Storage & retentionEncrypted · audit trail on
Acme Outfitters
Retention90 days · Amazon window
Encryption
AES-256 · in transit & at rest
Access
Role-basedAudit trail
Per-marketplace & per-brand recording rulesSaved
04 · Retrieve

Search an order ID. Watch it in seconds.

When a claim lands, search by order ID, tracking number, SKU or date and the exact clip plays instantly, side by side with the order. No scrolling through hours of tape, no cross-referencing spreadsheets.

Retrieved in under 3 seconds · ~20 hours a week back for your team
Search · "AO-100582"1 match · 0.4s
Acme Outfitters
ResultAO-100582 · packing + return
Packing clip
01:12 · Pack 04
Match
2 items packedTracking verified
Order ID · tracking no. · SKU · datePlay
05 · Win the claim

Export the pack. Win the dispute.

One click builds a dispute pack, the clip plus order and tracking details, formatted for Amazon SAFE-T and other marketplace programs. Attach it, submit, and turn a rejected claim into an approved refund.

90% win rate on disputes · up to 40% fewer monthly dispute losses
Dispute pack · AO-100582Amazon SAFE-T
Acme Outfitters
EvidencePacking video + tracking + order
ProgramAmazon SAFE-T · ready
OutcomeClaim won · refund reversed
✓ pack exported · submitted
That's every order, dispute-proof. Book a demo
Isometric line sketch: a camera records an opened parcel at an inspection desk while a monitor shows the saved, order-linked clip in secure storage

Forward & returnEvery order on the record, from the packing table to the return desk.

Marketplace-ready

Meet every marketplace's evidence rules.

Each marketplace claim program wants continuous, uncut, timestamped footage with the order and label in frame. Missing or edited video means automatic rejection. EasyVMS captures footage that qualifies, everywhere you sell.

AmazonSAFE-T · A-to-z
  • Packing video for claims
  • Unboxing video for returns
  • Clear tracking & order details
  • Continuous, timestamped footage
Claims blocked without proper footage.
✓ EasyVMS: covered
Walmart & eBaySeller protection
  • Proof of correct pack-out
  • Label & contents in frame
  • Order-linked, retrievable clips
  • No gaps or cuts in footage
Weak evidence loses the appeal.
✓ EasyVMS: covered
FlipkartSPF
  • Product verification on camera
  • Clear packaging & labeling
  • Order details & timestamps
  • No gaps or cuts in footage
Missing footage = automatic rejection.
✓ EasyVMS: covered
MyntraPPMP
  • Continuous, uncut footage
  • Product barcode fully visible
  • Complete packaging process
  • Timestamped recording
Edited footage results in rejection.
✓ EasyVMS: covered
MeeshoReturns claims
  • Video evidence for all returns
  • All package sides captured
  • Barcode & tracking label visible
  • One continuous take, no cuts
Edited videos are not accepted.
✓ EasyVMS: covered
One camera, every program
  • Same footage qualifies across marketplaces
  • Configure recording per marketplace
  • Configure per brand inside a 3PL
Book a demo
What powers it

The capabilities behind the proof.

Order-linked video

Prove what was packed, in one click.

Every packing and return clip is auto-tagged with its order ID, SKU and timestamp, creating a clear, searchable record for every order you ship.

Instant retrieval

Find any order's video in seconds.

Search by order ID, tracking number, SKU or date and play the exact clip instantly. No scrubbing, saving your ops and support teams 20-plus hours a week.

EasyEcom OMS integration

Order data and footage, one screen.

View the EasyOMS order and its video on a single dashboard, with no toggling between systems, giving ops and support full post-purchase visibility.

Plug-and-play deployment

Live in hours, on your cameras.

Deploy on the IP, USB and web cameras you already own, with no heavy hardware or servers. Scale across stations and sites with zero downtime.

One operating system

EasyVMS is one part of the EasyEcom OS.

EasyOMSOrder management EasyWMSWarehouse management EasyVMSOrder-linked video proof EasyRecoReconciliation
Proof in the field

Brands turning footage into won claims.

XYXXFashion

Losing a meaningful share of monthly revenue to fraudulent returns and "not received" claims with no way to fight back.

95%
claim approval rate
30%
reduction in return fraud
Birds of ParadyesBeauty

Claim resolution dragged on for two weeks, tying up the support team on manual footage hunts.

80%
faster resolution
10 hrs
saved per week
FraganotePersonal care

Needed order-linked video at a third-party warehouse without new infrastructure or downtime.

3 hrs
to full deployment
3PL
per-brand recording
The first time a fake "item not received" claim came in, we pulled the packing video by order ID and won it in minutes. EasyVMS paid for itself in the first month.
Mohit SankhalaXYXX Apparels
Our support team used to lose whole afternoons scrubbing CCTV. Now they search an order and it's there. Claim resolution went from two weeks to two days.
Saif AliBirds of Paradyes
We run out of a third-party warehouse, and EasyVMS was live in an afternoon with recording configured per brand. Zero disruption to the floor.
Operations teamFraganote
4.9 on Shopify
4.6 on G2
4.6 on G2
90%dispute win rate
500+brands & 3PLs protected
Read customer stories

The ROI of visual proof.

90%
win rate on marketplace disputes
40%
fewer monthly dispute-related losses
50%
faster resolution of claims
20 hrs
a week saved for ops & support
Isometric line sketch: a row of packing stations, each with a ceiling camera casting a green view-cone, all feeding tagged clips to one central monitor

Scale across stationsEvery table, warehouse and 3PL client on the record, from one console.

Deployment

Runs on the cameras you already have.

EasyVMS is plug-and-play. Point your existing cameras at each station, log in, and go live, with no new servers, no rip-and-replace, and no disruption to packing.

Existing IP, USB & web cameras

Works with the cameras you run today, including Hikvision, Dahua and standard webcams, plus a USB barcode scanner.

Live in about two hours

A single PC per station, guided setup, and a dedicated success manager. Most stations are recording the same day.

Per-marketplace & per-brand control

Choose which marketplaces record, and inside a 3PL, record per client brand, all from centralized settings.

SOC 2 Type IIISO 27001GDPRAES-256 encrypted Configurable 30–90 day retention with role-based access and full audit trails.
Your stack

Sits on the channels and systems you already run.

EasyVMS is part of EasyEcom's 455+ native integrations across marketplaces, storefronts, carriers and cameras. One operating system for the US, the UK, the Middle East and India, with order data and video proof in the same place.

Marketplace claim programs
Amazon
SAFE-T
Walmart
Seller protect
eBay
Claims
Flipkart
SPF
Myntra
PPMP
Meesho
Returns
Cameras & hardware
Hikvision
IP camera
Dahua
IP camera
Tiandy
IP camera
USB / Web
Webcam
Zebra
Scanner
Honeywell
Scanner
The EasyEcom operating system
EasyOMS
Orders
EasyWMS
Warehouse
EasyReco
Reconciliation
Shopify
Storefront
FedEx
Carrier
+ 290
and more

Video proof and order data, on one operating system. · Browse all 455+ integrations →

Your next dispute doesn't have to be a debate.

It can be a playback. Put order-linked video proof behind every order and stop conceding claims you should be winning.

Book a demo

Everything you need to know about EasyVMS.

How is EasyVMS different from regular CCTV?
CCTV only records; it leaves you scrubbing hours of footage with no link to an order. EasyVMS tags every order's packing and return video with its order ID, so any clip is searchable in seconds and ready to use as dispute evidence. It turns raw footage into order-linked proof.
Can I use my existing cameras?
Yes. EasyVMS is plug-and-play with the IP, USB, and web cameras you already run, including brands like Hikvision and Dahua. Most stations go live in about two hours with no new hardware, servers, or rip-and-replace.
How fast can I retrieve a video?
In seconds. Search by order ID, tracking number, SKU, or date and the exact packing or return clip plays instantly, with no manual scrubbing. Teams typically save 20-plus hours a week on claim escalations.
Does it work for returns, not just outbound packing?
Yes. EasyVMS records both forward packing and reverse return or unboxing shipments, so you can prove what left your warehouse and inspect what actually came back.
Which marketplace claim programs does it support?
EasyVMS produces continuous, timestamped, order-linked footage that meets the video requirements of Amazon SAFE-T and other major marketplace claim and seller-protection programs across the US, UK, Middle East, and India.
Is it integrated with EasyEcom OMS?
Yes. Order details and their footage sit on a single dashboard, so operations and support teams resolve claims without switching screens or cross-referencing systems.
How long is footage stored, and is it secure?
Retention is configurable, typically 30 to 90 days to match your dispute windows, with longer and higher-resolution options available. Footage is encrypted, and EasyEcom is SOC 2, ISO 27001, and GDPR-aligned.
Can I deploy across multiple stations, warehouses, or 3PL clients?
Yes. Scale across many packing and return stations with centralized control and independent recording at each station, and configure recording per marketplace or per brand inside a 3PL warehouse.

Ready to make every order dispute-proof?

Join 500+ brands and 3PLs protecting their margins with order-linked video proof. See EasyVMS running on your own stations and marketplaces.

Book a demo See how it works

90% dispute win rate · SOC 2 · ISO 27001 · GDPR · live in about 2 hours