To help you track the customer orders that the carrier partner has picked, the system now provides you with the functionality to mark orders as “Handover”.
This will help you:
- Improve visibility of order shipment tracking
- Ensure timely order fulfillment in the long run. Significant time delay (in case, any) between manifest creation and physical handover can be identified and necessary action can be taken to fulfill customer orders timely.
To mark orders as a handover, go to “Orders >> Dispatch History” section and click on “Start Handover”.
You can then select the orders picked by carrier partner and mark it as handover
For your easy tracking, the system will change the order shipment status to “Handover” on Order Tracking session and record handover timestamps in Sales Report.
To know more about the step-by-step process, please refer to Handover guide
In case of any queries, get in touch with our customer support via our helpdesk or write to us at [email protected] for any queries. You can also talk to our product support executive directly via the live chat feature available on the dashboard, from 9 a.m. to 7 p.m. on weekdays and from 9 a.m.– 5 p.m. on weekends.
Happy seamless selling!